Privacy Policy

Herb & Hearth (referred to as "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make reservations, or engage with our services, including fine dining, herbal infusions, private event catering, and culinary workshops.

Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This may include your name, email address, phone number, and any dietary preferences or special requests you provide when making a reservation, inquiring about catering, or signing up for our workshops.
• Reservation Details: Information related to your bookings, such as date, time, number of guests, and specific table requests.
• Communication Data: Records of your correspondence with us, including emails or phone calls.
• Technical Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral source, pages visited, and the dates/times of your visits. This helps us enhance your browsing experience.

How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Services: To process your reservations, confirm bookings, facilitate private event catering, and enroll you in culinary workshops.
• To Communicate With You: To respond to your inquiries, provide customer support, send reservation confirmations, and inform you about changes to our services.
• To Improve Our Services: To understand how our site is used, analyze trends, and identify areas for improvement in our menu, services, and online platform.
• To Personalize Your Experience: To tailor our offerings and communications to your preferences, such as remembering your favorite herbal infusions or dietary considerations for future visits.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Identifiable Information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business (e.g., reservation platforms), or serving our users, provided that these parties agree to keep this information confidential and comply with data protection laws.
• Legal Requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you make a reservation or submit your personal information. We utilize industry-standard practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.

Your Data Protection Rights (GDPR & Other Laws)

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Herb & Hearth

Hong Kong Trail Section 5, Hong Kong, HK